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Understanding the ins and outs of Australian ticketing law and your responsibilities as a presenter is paramount. This guide is designed to help you navigate these rules, ensuring a smooth and compliant ticketing journey for your Fringe show, whether you're setting prices during registration or managing them throughout the season.

Contents

Adelaide Fringe and FringeTIX

When you register your event with us and choose to participate in Adelaide Fringe, you're agreeing that Adelaide Fringe will exclusively sell and distribute tickets to your event. This arrangement applies unless your venue has a specific, prior agreement in place with Adelaide Fringe.

This means that when it comes to selling tickets, FringeTIX® is on hand to handle the heavy lifting for you through our integrated ticketing system. Our team is dedicated to providing efficient backend support, allowing you to focus on your performance.

Understanding Australian Ticketing Law

It's vital that every decision you make regarding your event's ticketing is well-informed. Before finalising your ticket prices or policies, we highly recommend you do your homework. Speak to other artists who have participated in Fringe, examine similar events and genres, and, most importantly, familiarise yourself with Australian Ticketing Law.

While there isn't one single national law covering all aspects of ticketing across Australia, state and territory laws often address issues like ticket scalping and reselling. However, the overarching framework for best practice in the live performance industry is set by the Live Performance Australia (LPA) Ticketing Code of Practice.

Adelaide Fringe issues FringeTIX® tickets in accordance with this important industry guide. By participating in Adelaide Fringe and agreeing to the artist agreement, you are acknowledging your compliance with the LPA Ticketing Code of Practice. This code aims to protect consumers and promote fair trading practices within the live performance sector.

Adelaide Fringe issues FringeTIX® tickets in accordance with the LPA Ticketing Code of Practice.

This means by participating in Adelaide Fringe, and agreeing to the artist agreement, you're acknowleging compliance with the LPA Ticketing Code of Practice.

Download LPA Codes

For a copy of the LPA Ticketing Code for consumers please click here.

For a copy of the LPA Ticketing Code for industry please click here.

Don't forget that every decision regarding tickets is your responsibility and will have to come from you (the presenter or participant with authorisation to make ticketing changes) in writing.

It covers various aspects, including clear pricing, consumer rights regarding cancelled or significantly changed events, and expectations for how complaints are handled. Adhering to these guidelines ensures transparency and fairness for your audience.

Your Responsibilities as a Presenter

While FringeTIX manages the sales process, remember that every decision concerning your tickets—from pricing to availability—ultimately rests with you. It is your responsibility, as the presenter or a participant authorised to make ticketing changes, to provide these instructions in writing.

Key responsibilities include:

  • Setting Fair Prices: Ensure your ticket prices are clear and that any additional fees (like transaction fees) are transparently communicated to potential buyers. The LPA Code emphasises clear price representation.
  • Understanding Refund Policies: Familiarise yourself with the conditions under which refunds or exchanges are processed, especially in cases of event cancellation, rescheduling, or significant relocation, as outlined by the LPA Ticketing Code.
  • Avoiding Unauthorised Resale: Be aware of rules regarding ticket reselling. While specific laws vary by state, selling tickets for more than their original face value is often prohibited, particularly for major events. FringeTIX is your exclusive seller, helping to prevent such issues.
  • Communicating Changes: If your event details change, such as dates, times, or venue, ensure you promptly inform Adelaide Fringe so that ticket holders can be notified according to consumer protection guidelines.

Making Changes to Your Ticketing

Need to make an adjustment to your ticketing details after registration? It's straightforward! Simply email us at ticketing@adelaidefringe.com. If your request is urgent, please follow up your email with a phone call to 08 8100 2012, and we'll action it for you.

Please keep in mind that during peak periods, such as leading up to the festival launch or during busy sales weeks, changes may take up to 48-72 hours to process. It's always a good idea to plan ahead and allow ample time for any adjustments you need to make.

Summary

  • Adelaide Fringe exclusively handles ticket sales for your event via FringeTIX®.
  • Your participation means you comply with the LPA Ticketing Code of Practice, which sets industry best standards for fair ticketing.
  • As the presenter, you are responsible for all ticketing decisions, and instructions must be provided in writing.
  • Be mindful of transparent pricing and consumer rights regarding refunds or event changes.
  • For any ticketing adjustments, email ticketing@adelaidefringe.com or call 08 8100 2012 for urgent matters, allowing up to 72 hours for processing during busy times.

Additional Resources