This guide walks you through some exciting new features in Manage My Tix, your reporting suite. With your COM login, you can now add, remove, and manage the capacity of a few key discounts and offers all on your own — no need to email the Ticketing team.
You’re in control! Jump in and opt in anytime, giving you flexibility right through the season.
Contents
- Which Discounts and Offers are Available on Manage My Tix
- Log into Manage My Tix
- How to Manage BankSA Cardholder ticket
- How to Manage Fringe Member and Fringe Insider tickets
- How to Manage Promo Code Offers
- Summary
- Additional Resources
Which Discounts and Offers are Available on Manage My Tix?
You can now manage the following offers and discounts yourself (only available for COM login):
25% off BankSA Cardholder
With over 450,000 customers, BankSA Cardholder price tickets are very popular. Reach new audiences by taking part in the BankSA cardholder 25% off program. You control how many discounted tickets are offered and can adjust this number at any time. BankSA actively promotes the program across multiple channels, driving people to a curated list of all events that are offering 25% off. Offer is restricted to 2 tickets per BankSA cardholder per session.
Fringe Member 2for1 tix
With over 8,000 Fringe Members, Fringe Member tickets are a great way to get extra bums on seats. You control how many 2for1 tickets are offered and can adjust this number at any time. Offer is restricted to 2 tickets per Fringe Member per event.
$5 Fringe Insider
You can offer $5 tickets to our Fringe Insider dedicated database for local and national industry professionals, friends, family, and Fringe networks. This initiative is designed to create a new last-minute promotional channel for shows, helping to fill seats while still generating income (Adelaide Fringe will not charge an inside fee on these tickets). Fringe Insider tickets will only be available for purchase from 20 Feb 2026, the first day of Fringe.
Find more information on Fringe Insider Here
Promo Codes
Promo codes are an excellent way to incentivise ticket buyers and boost sales for your show. It applies a discount to your Full Price tickets when customers use it at the time of purchase. Promo codes work best when they're widely publicised! If you're thinking of setting one up for your Fringe event, also consider where and how you'll advertise it.
In Manage My Tix, you can choose from a range of preset promo options like $10 Off, 2-for-1 offer, 20% Off, and more!
For any other more complex promotions, please email the Ticketing Team - ticketing@adelaidefringe.com.au
Please note: If you're performing at The Garden of Unearthly Delights, this functionality isn't available for your show. For more information on this or request price change, please get in touch with their team directly at ticketing@gardenofunearthlydelights.com.au.
Log into Manage My Tix Reporting Suite
Your first step is to log into the Manage My Tix Portal. You'll need your unique login details, which you can find on the dashboard of AVR under the 'Reports' tab. Only the presenter who registered the event can access this functionality, and they must use their COM (Company) login.
These details will look something like this:
- USERNAME: COM1234
- PASSWORD: youremailaddress@emails.com.au
If you're having trouble locating your login details or logging in, please don't hesitate to reach out to the Ticketing team at ticketing@adelaidefringe.com.au.
Once you've successfully logged in, you'll see two options on the left-hand side of your screen: 'Reports' and 'Ticket Management'. Select Ticket Management - Offers.
How to Manage BankSA Cardholder Tickets
1- On the Offers dashboard, click on the event you want to allocate tickets for.
You’ll see a list of all performances for that event — click on the performance you want to update.
Note: If you want to add BankSA Cardholder tickets to your entire season, you’ll need to open each session individually and add the offer one by one.
2- Inside the performance view, you’ll see Price Band 1 (or your customised price band names if you have multiple) along with the number of tickets left in your general sales pool. This number decreases automatically as tickets sell.
Hit Add Conditional Offer. A list of available offers will appear — select BankSA Cardholder 2026.
3- You’ll then be prompted to enter the maximum number of BankSA Cardholder tickets you want to offer - or choose Unlimited by ticking “Make all tickets available at offer price.”
Hit save - you are all done!
After saving, a new line will appear showing the max cap you set, and how many tickets have been sold under that price type.
IMPORTANT: Your added BankSA Cardholder tickets won’t appear on the website instantly. It may take a few hours for changes to sync.
1- On the Offers dashboard, click on the event you want to update, then click on the performance where you’d like to remove the offer.
2- Inside the performance, you’ll see the cap you previously set and how many BankSA Carholder tickets have been sold.
3- Click on BankSA Cardholder and select Remove Offer.
Once removed, the ticket type will show as deactivated — and you can decide to re-add it anytime!
IMPORTANT: Removing the offer does not cancel the tickets already sold.
1- On the Offers dashboard, click on the event you want to update. A full list of all your performances for that event will appear - click on the one you would like to update.
2- Inside the performance, you’ll see the cap you previously set and how many BankSA Carholder tickets have been sold.
3- Click on BankSA Cardholder. From there, you can update the number of tickets available or switch to unlimited by ticking “Make all tickets available at offer price.”
IMPORTANT: Updates to BankSA Cardholder tickets won’t appear on the website instantly. It may take a few hours for changes to sync.
How to Manage Fringe Member and Fringe Insider Tickets
1- On the Offers dashboard, click the event you want to allocate tickets for.
You’ll see a list of all performances for that event — click the performance you want to update.
Note: If you want to add Fringe Member 2for1 and Fringe Insider tickets to your entire season, you’ll need to open each session individually and add the offer one by one.
2- Inside the performance view, you’ll see Price Band 1 (or your customised price band names if you have multiple) along with the number of tickets left in your general sales pool. This number decreases automatically as tickets sell.
Hit Add Ticket Type Offer. A list of available ticket types will appear — select either Fringe Member 2for1 2026 or Fringe Insider 2026.
3- You’ll then be prompted to enter the maximum number of Fringe Member 2for1 or Fringe Insider tickets you want to offer - or choose Unlimited by ticking “Make all tickets available at offer price.”
IMPORTANT: Fringe Member 2for1 limit should be set in multiples of 2.
Hit save - you are all done!
After saving, a new line will appear showing the max cap you set, and how many tickets have been sold under that price type.
IMPORTANT: Your added Fringe Member 2for1 or Fringe Insider tickets offer won’t appear on the website instantly. It may take a few hours for changes to sync.
1- On the Offers dashboard, click on the event you want to update, then click on the performance where you’d like to remove the offer.
2- Inside the performance, you’ll see the cap you previously set and how many Fringe Member 2for1 or Fringe Insider tickets have been sold.
3- Click on Fringe Member 2for1 or Fringe Insider and select Remove Offer.
Once removed, the ticket type will show as deactivated — and you can decide to re-add it anytime!
IMPORTANT: Removing the offer does not cancel the tickets already sold.
1- On the Offers dashboard, click on the event you want to update. A full list of all your performances for that event will appear - click on the one you would like to update.
2- Inside the performance, you’ll see the cap you previously set and how many Fringe Member 2for1 or Fringe Insider tickets have been sold.
3- Click on Fringe Member 2for1 or Fringe Insider. From there, you can update the number of tickets available or switch to unlimited by ticking “Make all tickets available at offer price.”
IMPORTANT: Updates to Fringe Member 2for1 or Fringe Insider tickets won’t appear on the website instantly. It may take a few hours for changes to sync.
How to Manage Promo Code Offers
1- On the Offers dashboard, click the event you want to allocate a discount for.
You’ll see a list of all performances for that event — click the performance you want to update.
Note: If you want to add a promo code to your entire season, you’ll need to open each session individually and add the offer one by one.
2- Inside the performance view, you’ll see Price Band 1 (or your customised price band names if you have multiple) along with the number of tickets left in your general sales pool. This number decreases automatically as tickets sell.
Hit Add Conditional Offer. A list of available discounts will appear — select the discount you would like to offer. E.g.: $15 Off.
IMPORTANT: Promo code applies a discount to your Full Price tickets only, and when customers use it at the time of purchase.
3- You’ll then be prompted to enter the promo code word (15characters max, no space), the maximum number of discounted tickets you want to offer - or choose Unlimited by ticking “Make all tickets available at offer price.”
Hit save - you are all done!
After saving, a new line will appear showing the new promo code you've set, with the cap, and how many tickets have been sold with that discount.
1- On the Offers dashboard, click on the event you want to update, then click on the performance where you’d like to remove the offer.
2- Inside the performance, you’ll see the cap you previously set and how many discounted tickets have been sold.
3- Click on the Offer and select Remove Offer.
Once removed, the promo will show as deactivated — and you can decide to re-add it anytime!
IMPORTANT: Removing the promo does not cancel the tickets already sold.
1- On the Offers dashboard, click on the event you want to update. A full list of all your performances for that event will appear - click on the one you would like to update.
2- Inside the performance, you’ll see the cap you previously set and how many discounted tickets have been sold.
3- Click on the offer. From there, you can update the number of discounted tickets available or switch to unlimited by ticking “Make all tickets available at offer price.”
IMPORTANT: The system will also let you update the Promo Code Word, but we highly suggest not changing it! - as for future reporting, you might not be able to properly track your promo code sales.
Summary
- Self-manage discounts: Presenters with a COM login can add, remove, and update BankSA Cardholder, Fringe Member, Fringe Insider, and Promo Code offers directly in Manage My Tix. This will not work for show at the Garden of Unearthly Delights.
- BankSA Cardholder: Offers 25% off (max 2 tickets per cardholder per session); sales caps can be set or unlimited.
- Fringe Member & Fringe Insider: 2-for-1 tickets for members and $5 tickets for insiders; limits adjustable, multiples of 2 for members.
- Promo Codes: Apply discounts like $10 off, 2-for-1, or percentage off to full-price tickets; promo code word set during setup.
- Adding, updating, removing: Each offer type can be added, removed, or updated per performance; changes may take a few hours to sync online.
- Important notes: Removing offers or promo codes doesn’t cancel already sold tickets; avoid changing promo code words to keep reporting accurate.
Additional Resources
- Manage My Tix Portal
- Contact the Ticketing Team: ticketing@adelaidefringe.com.au
- The Garden of Unearthly Delights Ticketing: ticketing@gardenofunearthlydelights.com.au (for Garden-specific inquiries regarding offers and discounts)