How To: Create and Schedule Reports

This resource guides you through using Manage My Tix, your essential tool for accessing and understanding your show's ticketing data. Learn how to generate sales reports, interpret key financial information, and schedule automated reports to keep you updated throughout your Fringe journey.

Manage My Tix: Your Ticketing Hub
Create a Show Report
Which Report Provides What Information?
Schedule a Show Report
Summary
Additional Resources

Manage My Tix: Your Ticketing Hub

Manage My Tix is your go-to platform for all your ticketing reports.

Your login details are available on the 'Reports' tab of your 'My Festival' dashboard.

Your login will look similar to this:

USERNAME: COM1234
PASSWORD: youremailaddress@emails.com.au

Create a Show Report

Once you've logged in, you'll want to check your sales. There are several financial reports available, each providing different insights. A detailed list of all reports and the information they provide is included at the end of this guide.

For a good overview of your sales, we'll focus on generating the 'Adelaide Fringe Box Office Settlement' report. Please note: If you see a report warning stating 'Report parameters returned no matching data', it means either you've applied too many filters to your search, or you haven't sold any tickets yet. If you need support or are unsure, please contact the Ticketing Team or call 08 8100 2012.

How to Generate a Report:

Log into Manage My Tix.
On the left-hand side, click on 'New Report'.
Select the report you want, for example, 'Adelaide Fringe Box Office Settlement'.
Choose your report parameters. If you are presenting only one show, you can leave these parameters blank – this will provide a full overview of your sales. If you have multiple shows or want to see sales for a specific session, use the filter function. You can filter by venue, subvenue, show, and session.
Scroll to the bottom of the screen. Select your desired format; we typically recommend 'PDF' or 'Comma Separated Values' if you want to open it in Excel. To generate the report, click 'Generate Report'.

Your report will then download to your computer.

Want to learn more about pulling your door list or scheduling a report? Check out this resource.

Which Report Provides What Information?

Report Name	Information	Tips
Adelaide Fringe Box Office Settlement	Displays your earnings, minus any fees. It gives you a comprehensive overview of all your earnings.	The best report for a full financial picture.
Adelaide Fringe Full Sales Breakdown	Lists your total tickets sold, the total dollar value of the ticket, and the type of ticket purchased.	Shows number of tickets sold, dollar value, and ticket type.
Adelaide Fringe Presenter Comp Reason	Lists the presenter complimentary tickets you have issued.	All your complimentary tickets in one place.
Customer Performance Access Information	Lists customers with access needs. Specifically contains any assigned access categories, performance access notes, and transaction access notes entered at the time of booking. It also displays tickets purchased for wheelchair users and the wheelchair capacity policy.	Use a 'Seat Listing with Access Requirements' report for this info integrated into a door list.
Customer Listing Email Export by Company	Provides customer data for all customers who have opted-in to be contacted by you. Due to privacy laws, you will only see private contact info for customers who have agreed to allow access.	Use this for all your EDM needs.
Customers by Concession	Shows the concessions purchased for your show, e.g., Concession, Fringe Member, Midweek Treat, Family, etc.	See how your ticketing types are selling.
Full Sales	Displays the amount of Full Price, Concession, and Complimentary tickets sold. It will give you the single ticket value and the total value.	Great overview of your earnings. (Used in our example above)
Promo Code Concessions / Promo Code Ticket Offer	Lists any tickets sold where a promo code has been applied.	Depending on the type of promo code you requested, it will be set up as a concession or ticket offer. You may need to pull both reports.
Sales Summary	Gives you the total tickets sold and dollar value.	Tickets sold & money.
Seat Listing	This is your door list without access notes.	We recommend using Seat Listing with Access Requirements.
Seat Listing with Access Requirements	This is your full door list and the best report to use to help you admit patrons into your show.	Door List + Access Notes.
Ticket Sales By Concession Cumulative	This report shows the ticket sold quantity and value by concession. It also contains the cumulative count and value for each concession across the selected period.	Track your sales by day.
Ticket Sales By Show Cumulative	This report includes all local and remote tickets sold, reserved, and issued in quantities, broken down by concession.	Cumulative ticket sales by show.
Ticket Sales Per Day Cumulative	Shows the ticket sold quantity and value, breaking down the Full Price sales and Complimentary sales quantity. It contains some statistical columns such as the percentage of value sold for each day against the total sold across that period, and the cumulative count and value through each day of that period.	Cumulative ticket sales by day.

*Reports highlighted in bold are the recommended reports to pull.

Schedule Show Reports

Within your Red61 reporting suite (Manage My Tix), you can schedule your ticketing reports to be sent automatically. To ensure you sell as many tickets to your show as possible, we continue selling right up until your performance time. Therefore, it's more important than ever to know how to schedule and receive your reports promptly.

Where to Start

Go to New Report and select your desired parameters. Once you have selected them, click Save for later. After clicking save, you'll be prompted to give your report a name. We suggest including the type of report in this name. After typing a name, click Save report.

Screenshot showing 'Save for later' button and naming a report

Saved Reports

Now that you've created and saved a report type, it will appear in the Saved reports dashboard. From here, you can download, edit, or delete your reports.

Screenshot of the 'Saved reports' dashboard

Schedule Saved Reports

We recommend scheduling your door list report for one hour prior to showtime, in intervals.

In the left-hand bar, click Schedule saved reports.
Then click New Schedule.
Select user report. All saved reports will show up in this drop-down menu.

For Scheduling Door Reports

Schedule Active date: Make your schedule active dates the dates of your Fringe season.
Schedule Runtime: Schedule Runtime for when you would like to receive your report for this session. For example: If your show is at 7:00 pm, you could schedule your report to send at 6:00 pm and then update every 15 minutes. You can edit these parameters to suit your specific door requirements.
Send to: Enter the email addresses of who you want this report to go to. If sending to multiple people, use a semicolon (;) between each email address. Choose your format; for a door list, we usually use PDF. You can use Comma Separated Values if you need to filter the spreadsheet.
Click Add Schedule.

Once you have created your first scheduled report, it will show up on your Schedule saved reports dashboard. From here, you will be able to pause, edit, or delete a scheduled report.

Screenshot of the 'Schedule saved reports' dashboard

For Periodic Updates Prior to Fringe

Schedule active dates: Input the time period you would like the reports to be sent (date to and from). This is the period of time that these reports will run for. Example: "I want my reports to start running from now until the end of the Adelaide Fringe."
Schedule Runtime: This is the time the report will be sent. For example:
- If you would like it to be sent once a day at 3 pm - set the Start runtime as 15:00, leave the End runtime blank, and set the Run Time Interval as Daily.
- If you would like it to be sent on the hour every hour between 9 am and 5 pm - set the Start runtime as 09:00, set the End runtime as 17:00, and set the Run Time Interval as 1 hour.
Send to: Input the recipients' email addresses that should receive this scheduled report. You can input more than one by separating them with a semicolon.

Once you are happy with your selection, click Add schedule.